You might provide the best quality repairs of the brands you service in your area, but if every dealing a consumer has with you feels like a riddle wrapped in a mystery inside an enigma, then you’re going to lose business to the quick lubes, tire chains and independent shops. Their pizza? Hmm, it’s not the worst pizza I’ve ever had.įor the dealers and service managers reading this, it’s important to understand that quality is relative. I love Domino’s Pizza! I love it because their service is convenient and extremely customer-friendly. Now, for all my Pizza Prima Donna friends, please save your outrage over pizza quality and hear me out. I’ll say it: Domino’s Pizza might be the best pizza-making operation in America. Would that create a better customer experience?
Imagine if your app alerted them to the status change in their repair. Of course, when your customer shows up three hours later only to discover your team is waiting on a hard-to-find part coming from two towns away, they believe they were lied to. They genuinely believed this (given the information they had at that time). When your advisor told the customer their vehicle would be ready “in a few hours,” they weren’t lying. “of the status” – The easiest way to provide a great customer experience every time is to deliver on your promises.
Of course, if you had a way to keep customers informed about their repairs via an app, who’d be calling your service team anyway? (Prior to the invention of the Tracker, I’m pretty sure Domino’s Pizza locations were bombarded with those “Where’s my order?” phone calls.)
DOMINOS TRACKER MOBILE ANDROID
Imagine if your service customers could look at your service app and feel confident their vehicle was in the right hands. Conveniently order Domino’s from anywhere on your Android phone and tablet. The Domino’s Pizza Tracker provides (at least from the customer’s viewpoint) to-the-minute accuracy about each step in the pizza-making-and-delivering process. “it accurately” – There’s no guessing, wondering or hoping someone is working on your order. The cost to design apps like Dominos is dependent on factors like: Complexity Features Development Tools and technologies used Location of Mobile and Web.Let me dissect that last sentence in terms of the customer experience with the average dealer’s service department: According to the IFTTT website, the most popular Dominos Applet to date has been the send yourself a mobile.
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